Store
Policy
Warranty Terms
At Mobile Rapid, we are committed to offering exceptional fix services for mobile devices, conducted by experienced technicians using either original or premium OEM parts.
​
Warranty Terms:
​
Lifetime Screen Warranty: We proudly offer a lifetime warranty on all screen replacements, ensuring their functionality and quality for the lifespan of your device.
General One-Year Warranty: For fixes other than screen replacements, we provide a comprehensive one-year warranty covering any defects in parts and workmanship.
Warranty Limitations:
​
Exclusions: Our warranties do not cover issues resulting from actions by the customer. This includes, but is not limited to, physical or liquid damage, misuse, operating the device outside its normal limits, unauthorized fix or modification.
Void Conditions: The warranty will be considered void if:
Evidence of tampering or unauthorized modifications is found.
Signs of damage due to corrosion, extreme temperature, moisture, or vibration are present.
The device is used in ways not aligned with its specifications or intended use.
There is evidence of misuse or abuse beyond our control.
Any software modifications are made, including unauthorized software, viruses, malware, or alterations to the original software.
Important Notice on Water Damage: Our lifetime screen warranty and the one-year general warranty do not apply to devices with evidence of water or liquid damage. We advise customers to protect their devices from exposure to liquids.
​
For More Information:
Should you have any questions or require further clarification about our fix services and policies, please don't hesitate to contact us at info@mobile-rapid.ca
​
Acknowledgment:
By using our fix services, customers acknowledge and agree to the terms set out in this policy.
Customer Care
At Mobile Rapid, we are dedicated to providing exceptional customer care to ensure your satisfaction with our cellphone fix services. Our knowledgeable and friendly customer care team is here to assist you with any questions, concerns, or inquiries you may have.
Whether you need assistance scheduling a fix, tracking your device's status, or resolving an issue, our customer care representatives are ready to help. We prioritize prompt and efficient communication to address your needs swiftly and effectively.
Your satisfaction is our top priority, and we are committed to delivering a seamless customer experience from start to finish. Contact our customer care team today for personalized assistance with your cellphone fix needs.
Thank you for choosing Mobile Rapid. We look forward to serving you!
Privacy & Safety
At Mobile Rapid, we prioritize the privacy and safety of our customers above all else. We are committed to ensuring that your personal information is protected in accordance with the laws and regulations of Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy & Safety Statement outlines how we collect, use, disclose, and safeguard your information when you visit our website or utilize our cellphone fix services.
Collection of Personal Information: When you visit our website or engage with our services, we may collect personal information such as your name, email address, phone number, mailing address, and payment details. We only collect information that is necessary to provide you with the requested services and to communicate with you effectively.
Use of Personal Information: We use the personal information we collect for various purposes, including but not limited to:
-
Providing and improving our cellphone fix services
-
Communicating with you regarding your fix status, appointments, and inquiries
-
Processing payments for services rendered
-
Sending you promotional offers, updates, and newsletters (if you have opted in to receive them)
-
Complying with legal and regulatory requirements
Disclosure of Personal Information: We may disclose your personal information to third parties in the following circumstances:
-
To authorized service providers who assist us in providing our fix services (e.g., technicians, shipping carriers)
-
To comply with legal obligations, such as responding to lawful requests from government authorities
-
In connection with a merger, acquisition, or sale of assets, where your personal information may be transferred to the acquiring entity
Data Security Measures: We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, secure socket layer technology (SSL), and access controls. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Retention of Personal Information: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy & Safety Statement, unless a longer retention period is required or permitted by law.
Your Rights: You have the right to access, correct, update, or delete your personal information at any time. You may also request information about the purposes for which your data is being processed and object to the processing of your personal information under certain circumstances.
Children’s Privacy: Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under the age of 13 without parental consent. If you believe that we have inadvertently collected personal information from a child under 13, please contact us immediately so that we can take appropriate action.
Changes to this Privacy & Safety Statement: We reserve the right to update or revise this Privacy & Safety Statement at any time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated statement on our website and indicating the date of the last revision.
Contact Us: If you have any questions, concerns, or requests regarding this Privacy & Safety Statement or the handling of your personal information, please contact us at info@mobile-rapid.ca.
By using our website or engaging with our cellphone fix services, you consent to the collection, use, disclosure, and retention of your personal information as outlined in this Privacy & Safety Statement. Thank you for entrusting Mobile Rapid with your privacy and safety.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments